We Live Our Code of Values by……

Respect

• …treating others as we would like to be treated.
• …listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• …responding in a timely fashion.
• …speaking calmly, and respectfully, without profanity or sarcasm.
• …acknowledging everyone as right from their own perspective.

Integrity

• …making only agreements we are willing, able and intend to keep.
• …communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• …looking to the system for correction and proposing all possible solutions if something is not working.
• …operating in a responsible manner: “above the line.”
• …communicating honestly and with purpose.
• …asking clarifying questions if we disagree or do not understand.
• …never saying anything about anyone that we would not say to him or her.

Customer Focus

• …continuously striving to maximize internal and external customer loyalty.
• …making our best effort to understand and appreciate the customer’s needs in every situation.

Having Fun in the Process!